The 60 calendar days window for leaving a review will run through the duration of a case. Keep in mind that reviews can’t be alse left or edited while a case is open for a particular transaction. Sometimes bad review isn't bad in eyes of potential customers if it's clear from your response that you as a seller did everything you could for buyer's satisfaction. Remember that this answer is for your potential customers who will see what the problem was from your point of view. So remember that answering a bad review is really a last thing to do! However if this is the only option left make your answer look as professional as you can. Keep in mind that if you decide to post an answer the review will be locked up and customer won't be able to edit or remove it anymore (even if you delete your response afterwards). If nothing of it applies all you can do is to leave your public response to the negative feedback. The review is about Etsy or a third party. You can report a review, a photograph within a review, or a review response for removal for the following reasons: But keep in mind that there are specific rules when Etsy interferes in seller vs buyer situations. Also note that the ability to report a review expires 60 days after the review was left or last edited. In some cases you can reach out to Etsy support with request for review removal. Maybe suggest a return & exchange if the product classifies for exchange. First, you can contact customer privately via Etsy conversations to try to fix the situation. If you've got a bad review (3 stars or less) there are a couple of ways to solve the situation. As soon as you get new reviews your rating will be recalculated based on them. So if you close your shop on a long vacation and re-open it after a year had passed your review rating will show 0 stars, though you will have a clickable review number right next to it. This also might be the reason why recently the review rate is significantly dropped as many buyers don't want other people know what specific item was bought.Īs a seller you should remember that Etsy takes into account only reviews left for the last 12 months. Anonymous reviews are no longer available on Etsy. There is no processing or shipping time for a digital items so buyers are able to leave a review once all files were downloaded.Īlso keep in mind that reviews on Etsy are public, which means that after review is posted everyone will be able to see buyer's profile information. During these 60 days buyer can also edit their review as many times as they want. Once this time passes buyer will have 60 days to leave a feedback for a purchase. This time period consists of processing time (varies for each item, set by seller) + shipping time. There is a waiting time period after purchase date during which buyer is unable to leave a review. But there are some specifics we would like you to know. Basically Etsy reviews work as any other online marketplace review system: buyers leave star rated reviews for their purchases that are available for reviewing.
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